Home PageFaq

FAQ

What to Expect:

Within 48 hours upon payment received, I will contact you with a first proof of your design. If you approve the proof, I create the jpg file for you and send it right back for your use. If you would like changes to your proof, it will be altered and resent for a second proof within two business days. I will not send out a file that you are unhappy with and I will work hard to ensure that you are happy with the final product. Customization and up to 5 revisions are included in the price of your digital file (see section titled “Proofs” below for more information). I’m always just one email away if you have any questions.

Customization:

If you require specific changes to your file to make it perfect, just let me know. I’m more than happy to add or subtract photos, alter colors, or switch out fonts. Please do inquire on customization changes before making purchase as not every request can be accommodated but I will work hard to make sure you love the design.

Turnaround Times:

Within 48 hours upon payment received, I will contact you with a first proof of your design. Please see the section above titled “What to Expect” for more information on the design / approval process.

Proofs:

Every sale of a digital file comes with 5 rounds of revisions. That means that I will send the file to you atleast 6 times (the initial proof plus 5 revision rounds). This is plenty of time to ensure you love the final design. I’ve never had a customer who requested more than 4. I cannot be liable for customers who print a proof if they haven’t received word from me stating that the file was print-ready. When we have made all the necessary revisions and you approve a proof, I will send you a file stating that the image is print-ready. Any prints prior to the proof approval are on your dime. I do recommend doing a test-print prior to approving a proof to ensure that the colors will print how you envision them (see section below titled “Color Formatting” for more information).

Color Formatting:

Please note that every computer monitor and every printer are calibrated differently. What this means to you is that what you see might not be what will print. It’s hard to say how colors will turn out unless you’re using a calibrated professional printer service. Since this isn’t always feasible (or inexpensive!), I recommend that you do a test-print prior to approving a proof. This gives us time to assure that the colors are exactly what you want. If for some reason you aren’t happy with the way the colors are printing, please don’t hesitate to contact me and we can troubleshoot the issue together.

Size Formatting:

Please note that the proportions between a 5×7 and a 4×6 file are different; therefore, one size will not print correctly as the other. It’s important to print your file at the size that you requested. Proffitt Productions will not be held liable for a customer who prints their file at the wrong size and receives less than stellar results. I am, however, more than happy to resize the file for you. If you have a custom request for a special size, please inquire before making a purchase.

Printable party files such as cupcake toppers, favor tags, banners, etc. are formatted on a standard sheet of US paper (8.5×11) and sent as pdfs.

Shipping: 

Since all files are digital files only, I will email the completed file(s) to the email address provided in the checkout form. What you will receive is a high resolution jpg or pdf file (depending upon your purchase) that you can print at home or print at your local or online printer. See “Printing Options” below to see my recommendations on getting your file(s) printed.

Payment & Payment Options:

Payment is required at time of purchase via Paypal. Rest assured that your information is secure and will not be resold or compromised. If you have questions regarding Paypal or payment options, please use the form above to contact me.

Copyright Information:

By forwarding a photo, you agree that you are the photographer, or you have written permission from the photographer to use the image in such a manner. You also agree to take full responsibility and not hold Proffitt Productions (i.e. Amy Proffitt) responsible for the misuse of any copyrighted images.

Copyright Release:

If you require a copyright release for printing, please contact me and I will be more than happy to provide one. I will not claim responsibility for any photos that you provided for use in the design, but will release the overall design to you for your printing/emailing use. Please see section above titled “Copyright Information” regarding my policy on photographs.

Printing Options:

I prefer cardstock as a finish for the photo invitations or announcements, but photo paper will work just as well. It’s really up to preference! Printable party items do need to be printed on heavy cardstock in order to stand up to their use. Every printable party package will be sent with a helpful directions file which gives more helpful tips and recommendations.

As for printing, you can save the file to a thumbdrive (USB) or a CD and take it into a store to order prints, or you can upload the file to the printer’s website (www.snapfish, www.walmart.com, etc.) and order prints that way. Most online websites allow you to place the order online and then pick them up in store or have them shipped.

Of course, you can also print from home. Make sure you don’t have any scaling option clicked on when you print to avoid printing your file at the wrong size. If you have questions on how to print, contact me and I’ll be happy to help walk you through the steps.

Printing Services

Unfortunately at thie time, I do not offer printing services. I hope to eventually be able to have this capability, but right now I’m stationed in Germany with my husband and the cost and time associated with getting prints made is too high and too long. What I do offer is a digital file that you can print from home or at your local or online printer. I’m happy to provide assistance to customers who require help uploading or ordering their prints (see section titled “Printing Options” above for more printing help).

Refunds & Exchanges:

There are no refunds on custom orders that have been approved. Once a file has been sent to you for your approval, it will not be possible to receive a refund. Since my products are digital in nature, it’s not like you can ship the unwanted item back to me which is why I have a no-refund or exchange policy. If you’re unsure of a design but don’t want to commit, contact me for a free proof before purchase.

Terms of Use:

You may use this file for your personal use. Mass production, file sharing and commercial use of this jpg or PDF file is not allowed. You may not use this file or printed materials from this file for use in your business. All rights remain with Proffitt Productions.

If you purchase this design and would like to display any part of it on your blog, website, or social media page, you may not claim credit for the design. Please give credit to Proffitt Productions and I’d love if you’d provide my website link too (proffittproductions.com). If you do post my design somewhere, let me know and I’ll send you a coupon code for your next order!

Viewing Your File(s):

Invitations and announcements will be sent as jpgs unless requested otherwise. If you order any printable party supplies, like cupcake toppers, then your file will be sent as an Adobe PDF file. If you cannot open the file, you will need to download Adobe Reader (available for free at www.adobe.com). If you prefer to have your printable party items sent as jpgs, please let me know. This is not possible with any banner files, as the final file is a multi-page pdf.